Refund policy

Returns & Cancellation Policy — J. Brown Designs

Last updated: November 6, 2026

Every J. Brown Designs piece is 3D printed to order in Lexington, Kentucky. Because most items are made just for you, our policy works a little differently than a big-box store — please read it before ordering.

Cancellations

• You may cancel your order free of charge within 1 hours of placing it, or before printing begins whichever comes first.

• Most orders go into production within 4 hours and take 2–3 days to print. Once printing has started, the order can no longer be cancelled.

• To cancel, contact us as soon as possible through the Contact page on jbrowndesigns.me or on Instagram @j.browndesigns, with your order number.

• Approved cancellations are refunded in full to your original payment method within 5–10 business days.

Returns
• Standard (non-custom) designs: you may return an item within 14 days of delivery if it is unused and in its original condition. Contact us first to arrange the return — please don't send anything back without checking with us. RMA # Required

• Custom and personalized orders (names, custom text, special colors or sizes made at your request) are final sale and cannot be returned for a change of mind.

• Unless the item arrived damaged, defective, or incorrect, return shipping is the buyer's responsibility.

• Sale and clearance items are final sale.
Damaged, defective, or wrong items

If anything arrives broken, defective, or isn't what you ordered:

• Contact us within 7 days of delivery with your order number and a photo of the problem.

• We'll make it right with a free replacement or a full refund — your choice. You won't need to ship the damaged item back unless we ask.
3D printed items are printed in PLA and can have faint layer lines — that's the nature of the craft, not a defect. PLA is for indoor use; keep pieces away from high heat (like a hot car), which can warp them.

Refunds
• Once a return arrives and is inspected (usually within 3 business days), refunds are issued to your original payment method.
• Please allow 5–10 business days for the refund to appear, depending on your bank.
• Original shipping charges are non-refundable unless the return is due to our error or a damaged/defective item.

Exchanges not excepted.

Orders placed elsewhere
This policy covers orders placed on jbrowndesigns.me. Orders placed through Etsy or Facebook Marketplace follow those platforms' return and buyer-protection policies.
Questions?
Reach us through the Contact page at jbrowndesigns.me or on Instagram @j.browndesigns we're happy to help before you order, too.

Returns and cancellations

Return eligibility depends on where your order was delivered and the items in your order.

Where returns are accepted, items must be returned in the same condition they were received, unworn or unused, with tags, and in their original packaging or as otherwise indicated in the return instructions. We may reduce your refund if the item has been used, damaged, or handled more than necessary.

Orders delivered to United States

Unless applicable law requires a different timeframe, you may request a return within 14 days after your item is delivered by providing your order number or proof of purchase.

You are responsible for arranging return shipping.

You can request cancellation or removal of items from your order for 1 hour after the order is placed.

Orders delivered to all other locations

How to start a return or cancellation

Whether return or cancellation requests are accepted depends on the terms above and your rights under applicable law.

If your return is approved, we will provide you instructions on how and where to send your package to complete your return.

Items sent back without first requesting a return will not be accepted.

To start a cancellation request, contact us.

Unless we state otherwise or applicable law requires otherwise, you are responsible for return shipping costs for change-of-mind returns.

Damages and issues

Please inspect your order when you receive it and contact us immediately if an item is defective or damaged, or if you received the wrong item.

Exceptions and non-returnable items

Some items may not be eligible for return, as stated in the return terms above or on the product listing, website, or in-store at the time of purchase.

Exchanges

Refunds

We will notify you after we receive and inspect your return and let you know whether the refund was approved. If approved, you will be refunded to your original payment method, unless otherwise stated. Your bank or payment provider may need additional time to process and post the refund.

If you do not see your refund within a reasonable period of time since your refund was approved, contact us.

This policy does not limit any rights you may have under applicable consumer protection laws, including rights that may apply if goods are defective, not as described, not delivered within the required or agreed timeframe, or otherwise do not comply with applicable law.

Contact

To request a cancellation, start a return, inquire about a return, ask about an exchange or report damaged items, please contact us at josh@jbrowndesigns.me or use the contact details in our contact information policy.